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This Privacy Policy explains what information oktk9 collects when you use our platform, how we use it, and what choices you have over your own account data. Access to our platform depends on your local law and eligible regions.
When you open an account with us, we collect the details you provide directly: your name, contact information, and the credentials you set at registration. When you add a payment method — such as Upay or Bank Transfer — we record the transaction references needed to process and reconcile your wallet activity. We do not store full card or wallet credentials on our servers; payment providers handle that leg of the process under their own security standards. We also collect technical data automatically: device type, browser, IP address, and session activity. This helps us keep the account area functioning correctly and identify unusual access patterns. Cookies support your session state so you stay logged in while navigating between the lobby and your account page. We do not sell your personal data to third parties. Data shared with payment processors — including those handling Upay or Bank Transfer requests — is limited to what is needed to complete your transaction. Any third-party service linked from our platform operates under its own data terms, and we encourage you to review those separately. Where local law requires a specific data-handling standard, we apply it as a baseline for accounts in that jurisdiction. Use of our platform is subject to local law and eligible regions.
This policy covers data collected through oktk9's own platform — the account area, lobby pages and wallet screens you access directly. It does not extend to third-party services, payment networks or external links. Understanding what falls inside and outside this policy helps you know where to direct questions.
Any information you enter at registration or update in your account settings falls under this policy. That includes login credentials, contact details and any verification documents submitted through our account pages.
Transaction records created when you use Upay or Bank Transfer through our platform are within scope. We hold reference data for reconciliation; full payment credentials remain with the payment provider under their own terms.
Browsing data, session cookies and page-interaction signals collected while you navigate our lobby, game rooms or promotional pages are covered here. You can manage cookie preferences through your browser settings.
External links, embedded studio content from providers such as JDB or Microgaming, and off-platform payment networks operate under their own privacy terms. We are not responsible for data handling on those external services.
You have several practical options when it comes to the personal data we hold on your account. You can request a summary of what we have recorded — this includes your registration details, contact information and the transaction references tied to your wallet activity. If any detail is incorrect, you can update it directly in the account settings area; for changes that affect identity verification, follow the steps shown in your account or contact support. You can also ask us to delete your account data, subject to any retention obligations that apply under the law of your region. We will confirm what can be removed and what must be retained for legal or financial reconciliation purposes. Where you believe data is being processed in a way that does not align with this policy, you have the right to raise that concern with us directly before escalating to a local authority. All requests should be submitted through the support route listed on this page.
Submit a data-access request through our support channel and we will provide a summary of the personal information held on your account, including registration details and wallet transaction references.
Minor corrections — email address, contact number — can be made in your account settings. Identity-linked fields follow the verification steps shown in the account area; contact support if those steps are unclear.
You may ask us to delete your account data. We will confirm which records can be removed immediately and which must be kept for a defined period under financial or legal obligations in your region.
If you believe something in how we handle your data does not match this policy, contact us directly first. We aim to resolve questions at that point rather than require an escalation to a local authority.
If you have a question about this Privacy Policy, a request relating to your personal data, or a concern about how your information is handled, use one of the contact routes below. We respond through the same channel you use to reach us. Please include your registered account email so we can locate your record without delay.
Open the chat widget from any page on our platform. State that your question relates to the Privacy Policy and our team will direct it to the right person.
Send your privacy request or question to the support email address published on our Contact page. Include your account email in the subject line so we can match it to your record quickly.
Log in and open the Help section in your account area. The privacy request form there routes directly to the team responsible for data inquiries, keeping your request linked to your account.
Data security and clear retention rules are the foundation of how we run account records at oktk9. We apply access controls so that only the processes that need your data can reach it, and we review those controls when our platform changes. Retention periods are set by the type of record: session data is held for a shorter window than financial transaction references, which must be kept longer to satisfy reconciliation requirements. If you want to understand the retention period for a specific data type, ask through our support channel and we will give you a plain answer.
Your account data is accessible only to the platform processes that require it to function — login, wallet reconciliation and support. We do not make it available to unrelated internal teams or external parties beyond payment processors handling your Upay or Bank Transfer activity.
Session cookies keep you logged in as you move between the lobby and your account area. You can clear or block cookies through your browser settings at any time; doing so may require you to log in again on your next visit.
We keep different data types for different periods. Session and browsing data has a shorter retention window. Financial transaction references tied to Upay or Bank Transfer activity are held longer to meet reconciliation and legal obligations applicable in your region.
When we make a material change to this Privacy Policy, we post the updated version on this page and note the revision date at the top. Continued use of your account after a change is posted means you have had the opportunity to review the update.
These questions cover the details we hear most often about how your data is handled, what your rights are, and how to act on them. If your question is not answered here, use the support contact routes listed above.
At registration we collect your name, email address, contact number and the credentials you create. If you verify your identity later, you submit documents through the account area. We do not collect more than what is needed to run your account and process wallet activity.
We share transaction references with payment processors — such as those handling Upay or Bank Transfer requests — only to the extent needed to complete your transaction. We do not sell your data. Game studios like JDB or Microgaming supply game content; they do not receive your personal account data from us.
Submit a data-access request through our live chat or support email, including your registered account email in the message. We will compile a summary of the personal information on your account and send it back through the same channel.
Yes. Contact us through any of the support routes on this page and state that you are requesting data deletion. We will confirm what can be removed and what must be retained for legal or financial reconciliation obligations in your region before proceeding.
We use session cookies to keep you logged in and track basic page activity. You can block or clear cookies in your browser settings at any time. Disabling cookies may affect how the account area and lobby function, and you may need to log in again each visit.
This policy applies to accounts created through our platform. Access and data-handling obligations depend on your local law and the eligible regions defined in our Terms. If you are in Bangladesh, confirm your eligibility against those Terms before opening or using an account.